bw52 Privacy Policy

1 Who We Are

bw52 ("we", "us", "the Platform") operates the online gaming platform available at bw52.casino. bw52 is the data controller responsible for the personal information collected from players who register and use the platform.

This Privacy Policy explains how bw52 collects, uses, stores and protects the personal data of players based in Bangladesh. It applies to all services offered through bw52.casino, including account registration, deposits, withdrawals, gameplay and customer support interactions.

By creating an account on bw52, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. This Privacy Policy should be read alongside the bw52 Terms and Conditions, which govern your overall use of the platform.

2 Data We Collect

bw52 collects personal data in three ways: information you provide directly during registration and account use, information generated automatically through your use of the platform, and information received from payment processors when you make deposits or withdrawals.

bw52 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data. We do not store your mobile banking PIN, password or full payment credentials at any point.

3 How We Use Your Data

bw52 uses the personal data we collect for the following purposes:

• Account management: To create, maintain and secure your bw52 account, including verifying your identity and age.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad and Rocket, and to maintain accurate transaction records.
• Game delivery: To provide access to all bw52 games, record game history and calculate winnings accurately.
• Bonus and promotion management: To track bonus eligibility, apply promotions to your account and prevent bonus abuse.
• Customer support: To respond to your queries, resolve disputes and maintain records of support interactions.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering and unauthorised account access.
• Responsible gaming: To monitor gameplay patterns and apply responsible gaming tools where necessary to protect players showing signs of problem gambling.
• Legal compliance: To meet obligations under applicable laws and regulations, including anti-money laundering requirements.
• Platform improvement: To analyse usage patterns in aggregate (non-personal) form to improve the bw52 platform and user experience.

4 Legal Basis for Processing

bw52 processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the services you signed up for — including account management, game access and payment processing.
• Legal obligation: Certain data processing is required to comply with anti-money laundering laws, age verification requirements and other applicable regulations.
• Legitimate interests: bw52 processes some data to protect the security of the platform, prevent fraud and improve our services — where these interests do not override your privacy rights.
• Consent: Where we rely on your consent — such as for optional marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

bw52 does not sell, rent or trade your personal data. We share data only in the following limited circumstances:

• Payment processors: bKash, Nagad and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they hold.
• Identity verification providers: When KYC verification is required, your identity documents may be shared with a third-party verification service. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Legal authorities: bw52 will disclose personal data to law enforcement, regulatory bodies or courts when required to do so by law, or when necessary to prevent or investigate fraud and financial crime.
• Business transfers: In the event of a merger, acquisition or sale of bw52, your data may be transferred to the new entity. You will be notified of any such transfer and your rights will be preserved.

All third parties with whom bw52 shares data are required to handle that data securely and in accordance with applicable privacy standards. bw52 does not permit third parties to use your data for their own marketing purposes.

6 Cookies & Tracking

bw52 uses cookies and similar tracking technologies to operate the platform, remember your session and improve your experience. The types of cookies used on bw52 are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: Remember your preferences, such as language settings and display options, so you do not have to reset them each visit.
• Analytics cookies: Collect anonymised data about how players use bw52 — such as which pages are visited most and how long sessions last. This data is used in aggregate form only and cannot be used to identify individual players.
• Security cookies: Help detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using bw52, but some features may work less smoothly. bw52 does not use third-party advertising cookies or cross-site tracking technologies.

7 Data Security

bw52 takes the security of your personal data seriously. We implement the following technical and organisational measures to protect your information:

• All data transmitted between your device and bw52 is encrypted using TLS (Transport Layer Security).
• Personal data stored on bw52 servers is encrypted at rest using industry-standard encryption.
• Access to personal data within bw52 is restricted to staff who need it to perform their job functions. All staff with data access are subject to confidentiality obligations.
• bw52 systems are monitored continuously for unusual activity, unauthorised access attempts and potential security threats.
• bw52 never stores your mobile banking PIN, password or full payment credentials. Payment transactions are handled entirely by bKash, Nagad and Rocket on their own secure infrastructure.
• Regular security reviews and vulnerability assessments are conducted on bw52 systems.

While bw52 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

8 Data Retention

bw52 retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to the following retention periods:

• Active account data: Retained for the full duration your account is active on bw52.
• Closed account data: Following account closure, basic account and identity data is retained for a minimum of 5 years to comply with anti-money laundering and legal record-keeping requirements.
• Transaction records: Deposit and withdrawal records are retained for a minimum of 5 years from the date of the transaction.
• Support records: Customer support interactions are retained for 2 years from the date of the interaction.
• Technical logs: Server and security logs are retained for up to 12 months and then deleted or anonymised.

When data is no longer required and the retention period has expired, bw52 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

9 Your Rights

As a bw52 player, you have the following rights over your personal data. To exercise any of these rights, contact bw52 support at [email protected]. We will respond within 30 days.

10 Children's Privacy

bw52 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out during the registration process and may be repeated at any time through our KYC procedures.

If bw52 discovers that an account has been created by a person under 18, the account will be closed immediately, any balance will be forfeited and all personal data associated with the account will be deleted as soon as legally permissible.

If you believe a minor has registered on bw52, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Changes to This Policy

bw52 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your data, bw52 will notify you via the mobile number or email address registered on your account before the changes take effect. Continued use of bw52 after an updated Privacy Policy is published constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how bw52 protects your information.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way bw52 handles your personal data, please get in touch with our support team:

• Live Chat: Available 24/7 from within your bw52 account dashboard — the fastest way to reach us.
• Email: [email protected] — for formal data requests, use the subject line "Privacy Request".

For questions about responsible gaming or account self-exclusion, visit the Responsible Gaming page. For the full terms governing your use of bw52, see the Terms and Conditions.